Forestry Tasmania recognises that, despite its best efforts, there will be instances when our engagement could have been more effective, or when stakeholders may not agree with a final outcome.
Under the complaints policy, Forestry Tasmania:
- Is committed to constructive engagement with stakeholders as essential to continual improvement of our business.
- Recognises that constructive engagement includes the right of stakeholders to expect that complaints will be treated courteously, respectfully and promptly.
- Views the complaints and dispute resolution process as an opportunity to build relationships by addressing stakeholder concerns.
Complaints Policy (155kb PDF)
Dispute Resolution Procedure (137kb PDF)